TRADE FREQUENTLY ASKED QUESTIONS
Curious about our Trade program or looking for more details?
We’ve gathered answers to common questions to help guide you. Still unsure? Feel free to reach out to our Trade Program team at trade@trunqexilvix.site or (332) 867-6060, we’re happy to help.
For product-specific questions, check out our Product FAQ section.
Do you have a Trade program?
Yes! Our Trade Program offers qualified partners 25% off all orders in North America. To apply, fill out this form; we’ll review your application within 2–3 business days.
For commercial or large contract projects, please reach out to customerservice@trunqexilvix.site.
What is your Trade discount?
Trade Partners receive 25% off all products as a standard benefit.
For large-scale projects, please contact us at trade@trunqexilvix.site for personalized support to see how we can best support your project.
What benefits does Louis Poulsen offer to trade partners?
Approved Trade Partners receive 25% off all orders, tax exemption, early access to new product launches, exclusive event invitations, and support from our dedicated customer service team.
Who is eligible to join the Trade Program?
Our Trade Program is open to residential design professionals, including interior designers, interior architects, stylists, home stagers, and contractors. To apply, simply provide a business license and the credentials outlined on our Trade application page.
How can I place an order?
Trade Partners can place orders directly through our partner portal, MyLouis. Once approved, simply sign in using the login credentials provided by our team. Your 25% discount will be applied automatically at checkout.
If you haven’t applied yet, you can do so here.
What is the difference between Contract and Trade?
At Louis Poulsen, we use "Trade" to refer to residential designers and "Contract" for those working on larger-scale commercial or architectural projects.
While we’re happy to support both, the tools and processes differ. Trade customers typically shop on behalf of their clients, so we offer a streamlined ecommerce experience through MyLouis.
If you're a Contract Designer specifying lighting for commercial or large-scale projects, please contact customerservice@trunqexilvix.site for tailored project support.
Does Louis Poulsen charge sales tax?
Trade professionals with a valid resale certificate qualify for sales tax exemption on their purchases.
If you have any questions or concerns about sales tax, please contact trade@trunqexilvix.site.
Where can I see Louis Poulsen products in person?
Louis Poulsen products are available at retailers and partner showrooms across the USA. Use our store locator to find the nearest location, and be sure to call ahead to confirm appointments and product availability.
We also invite you to visit our Louis Poulsen showroom on Madison Avenue in New York City. Please contact us to schedule a personalized visit.
What payment methods do you support?
Our webstore, MyLouis, currently accepts credit card payments. If you’d like to pay via bank wire, please contact us at trade@trunqexilvix.site.